Privacy Policy

1. Data Controller

The controller of your personal data is EnerCo Solutions, s.r.o., with its registered office at Plzeňská 157/98, Košíře, 150 00 Prague 5, Company ID No. 19753691 (hereinafter referred to as “EnerCo Solutions” or “we”).

If you have any questions regarding the processing of your personal data, you can contact us at info@enercosolutions.cz.

2. Processing of personal data on the enercosolutions.cz website

The enercosolutions.cz domain primarily serves as the company’s informational website. On this website, we process personal data mainly to the extent necessary for communication with persons interested in our services and for the secure operation of the website.

What data we may process

• first and last name, if you provide them in the contact form,

• email address and phone number, if you provide them to us,

• the content of messages sent via the contact form or email,

• technical data related to website visits, such as IP address, logs, device type, or basic cookies.

Purposes of processing

• handling your inquiry or request sent through the contact form,

• communication with persons interested in our services,

• ensuring the security and functionality of the website,

• possibly basic traffic measurement and website improvement, if such tools are used.

Legal basis

The legal basis is in particular our legitimate interest in communicating with potential customers, taking steps prior to entering into a contract at your request, and our legitimate interest in the secure operation of the website.

3. Processing of personal data in the enerca.cz application

The enerca.cz domain serves as a software platform for providing our services. In this part, more extensive personal data processing takes place because such data is necessary for registration, user account administration, provision of application features, performance of contracts, and compliance with legal obligations.

What data we may process

• identification data, such as first and last name,

• contact data, such as email, phone number, and address,

• login and account data associated with the user account,

• billing and payment data,

• data related to the use of the application and service administration,

• data related to energy services, where necessary for the operation of the application, such as data on consumption, production, metering, or assigned points of delivery,

• documents or data necessary for identity verification or compliance with regulatory obligations, if required by the nature of the service.

Purposes of processing

• registration and administration of the user account,

• providing the functionalities of the enerca.cz application,

• performance of contracts and customer support,

• billing and accounting,

• compliance with legal and regulatory obligations,

• system protection, prevention of misuse, and handling of security incidents,

• improving the service and its technical operation.

Legal basis

The legal basis is in particular the performance of a contract, compliance with a legal obligation, our legitimate interest in the security and development of the service, and, where required in a specific situation, your consent.

4. GDPR Compliance

We declare that when processing personal data, we act in accordance with applicable legal regulations, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR).

• we process personal data only on the basis of an appropriate legal ground,

• we fulfil our information obligations towards data subjects,

• we enable you to exercise your rights under the GDPR,

• we ensure appropriate security of personal data.

5. Security of personal data

We pay close attention to the security of the personal data entrusted to us. We have adopted appropriate technical and organizational measures to prevent unauthorized access, loss, misuse, or unauthorized alteration of personal data.

In particular, we use access rights management, secured infrastructure, protection of access credentials, internal procedures for handling data, and appropriate security mechanisms, including encryption where appropriate.

6. Who has access to the data

Personal data is accessible only to authorized persons who need it for the performance of their work or for ensuring the operation of our services.

• our employees and collaborators bound by confidentiality obligations,

• contracted processors providing technical, operational, or accounting services,

• public authorities or other authorized entities where required by law.

We do not sell your personal data to third parties.

7. Data retention period

We retain personal data only for the period strictly necessary to fulfil the relevant processing purpose.

Data from contact forms and ordinary communication is retained for the time necessary to handle the inquiry and any subsequent related communication. Data from user accounts and contractual relationships is retained for the duration of the service and subsequently for the period required by legal regulations or for the period necessary to protect our legal claims.

Billing and accounting data is retained for the period required by applicable legal regulations.

8. Your rights

In connection with the processing of personal data, you have in particular the following rights:

• the right of access to your personal data,

• the right to rectify inaccurate or incomplete data,

• the right to erasure of personal data, where the legal conditions are met,

• the right to restriction of processing,

• the right to data portability, where permitted by law,

• the right to object to processing,

• the right to withdraw consent at any time, where processing is based on consent,

• the right to lodge a complaint with the supervisory authority.

You may exercise your rights by contacting us at info@enercosolutions.cz.

9. Cookies and technical data

When visiting our websites, cookies and similar technologies may be used. These are used primarily to ensure the proper functioning of the website, its security, and user comfort.

We may also use analytical tools that help us understand how visitors use our websites so that we can improve their content and functionality.

Subject to your consent, marketing cookies or third-party tools may also be used to enable us to display relevant content or evaluate the effectiveness of marketing campaigns.

You can manage the use of individual types of cookies through the cookie banner settings or through your browser settings.

10. Confidentiality

Our employees and collaborators who come into contact with personal data are obliged to maintain confidentiality regarding personal data as well as the security measures whose disclosure could jeopardize their protection. This obligation continues even after the cooperation has ended.

11. Final provisions

These privacy principles may be updated from time to time, in particular with regard to changes in legal regulations, our services, or technical solutions.

We therefore recommend that you review the current version regularly.

These personal data processing principles are effective as of April 7, 2026.